Privacy Policy

At Scents Galleria, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information whenever you visit our website, browse our fragrances, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.

We may collect personal information such as your name, phone number, email address, shipping address, billing information, and any other details you voluntarily provide when placing an order, contacting us, or requesting information about our fragrances.

We may also collect technical information including your IP address, browser type, device information, pages visited, session duration, traffic source, and other analytics data through tools such as Google Analytics and similar technologies.

• Process, confirm, and deliver your perfume orders.
• Provide customer support and respond to your questions.
• Respond to inquiries and WhatsApp messages.
• Improve our website, products, and shopping experience.
• Understand how visitors browse and interact with our website.
• Analyze website performance, traffic, and customer behavior.
• Prevent fraud, unauthorized activity, and maintain website security.
• Send order confirmations, delivery updates, and other service-related communications.
• Send promotional offers, product updates, and marketing communications where permitted and applicable.

Our website uses cookies and similar tracking technologies to improve website functionality, remember preferences, maintain security, and provide a better browsing and shopping experience.

We use Google Analytics 4 to understand how visitors interact with our website, including information such as pages viewed, time spent on the website, traffic sources, device information, and general user behavior. This information helps us improve our website and customer experience.

We may also use Microsoft Clarity to better understand how visitors interact with our website through features such as heatmaps, clicks, scrolling behavior, and session insights. This information helps us identify usability issues and improve website performance and user experience.

Google Search Console may be used to monitor and understand our website's visibility and performance in Google Search results. It is primarily a website management and search performance tool and is not used by us to directly collect personal information from customers.

Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of our website.

We do not sell or rent your personal information to third parties.

Your information may be shared only when necessary with trusted service providers such as courier and delivery companies, payment service providers, website and analytics providers, customer support services, or government authorities when required by applicable law.

These service providers may only use your information for the purposes necessary to provide their services or fulfill legal obligations.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

We limit access to personal information to individuals and service providers who reasonably need it to operate our business, process orders, provide customer support, or fulfill legal obligations.

Although we take reasonable precautions to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Withdraw consent for promotional or marketing communications.
• Ask questions about how your personal information is collected or used.
• Contact us regarding any privacy-related concern or request.

Our website may use trusted third-party services including Google Analytics, Google Search Console, Microsoft Clarity, payment providers, courier and delivery services, communication platforms such as WhatsApp, and social media platforms.

These third-party services may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of these services to understand how they handle information.

Scents Galleria is not responsible for the privacy practices or content of third-party websites and services that may be accessible through links on our website.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to remove that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our services, products, technology, legal requirements, or business practices.

Any updates will be published on this page along with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Scents Galleria handles your personal information, please contact us through our Contact Us page, email, or available customer support channels.

We will make reasonable efforts to respond to privacy-related inquiries and requests in a timely manner.